Privacy policy

1. Who we are

NumberCrunch ("we", "us", "our") is a UK-based accountancy firm. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our contact details: hello@numbercrunch.co.uk | 0330 111 0908

2. What data we collect

We may collect the following categories of personal data:

• Contact information (name, email address, phone number)
• Business information (company name, type, registration number)
• Financial information necessary to provide our accountancy services
• Communication records (emails, chat transcripts)
• Website usage data (cookies, analytics — see section 6)

3. How we use your data

We use your data to:

• Provide accountancy and tax services as agreed with you
• Respond to enquiries and provide support
• Comply with our legal and regulatory obligations (including HMRC requirements)
• Send service-related communications and updates
• Improve our website and services

We will not sell your data to third parties or use it for purposes you haven't consented to.

4. Legal basis for processing

We process your data on the following legal grounds:

• Contract performance: Processing necessary to provide our services
• Legal obligation: Compliance with HMRC, anti-money laundering, and other regulatory requirements
• Legitimate interests: Running our business, improving our services, preventing fraud
• Consent: Where you've explicitly opted in (e.g. marketing emails)

5. Data retention

We retain client financial records for a minimum of 6 years in compliance with HMRC requirements. Other personal data is retained only as long as necessary for the purposes for which it was collected. You may request deletion of your data (subject to legal retention requirements) at any time.

6. Cookies

Our website uses essential cookies necessary for the site to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure (subject to legal obligations)
• Object to processing or request restriction of processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at hello@numbercrunch.co.uk.

8. Changes to this policy

We may update this privacy policy from time to time. We'll notify existing clients of significant changes. The latest version is always available on this page.